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L. Van Waes, "Thinking Aloud as a Method for Testing the Usability of Websites: The Influence of Task Variation on the Evaluation of Hypertext," IEEE Trans. Prof. Comm., vol. 43, pp. 279-291, 2000.
In usability testing of websites, thinking aloud is a frequently used method. A fundamental discussion, however, about the relation between the use of different variants of thinking aloud and the evaluation goals for this specific medium is still lacking. To lay a foundation for this discussion, I analyzed the results of three usability studies in which different thinking aloud tasks were used: a simple searching task, an application task, and a prediction task. In the task setting the profile of the Web-surfer, the communication goal of the website, and other quality aspects are taken into account. The qualitative analysis of these studies shows that the task variation has some influence on the results of usability testing and that, consequently, tasks should be matched with the evaluation goals put forward.
Index terms: Evaluation, hypertext, navigation problems, quality, search scenarios, surfing behavior, task variation, thinking aloud, usability testing, websites.
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