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Sunday, September 30 |
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3:00 – 5:00 |
Early Registration (Lobby) |
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5:30—7:00 |
Happy Hour / No-Host Bar (Patio) |
Monday, October 1 |
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8:00 – 9:00 |
Continental Breakfast and Registration (Sequoia/Glacier Rooms)
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9:00 – 9:15 |
Conference Welcome (Sequoia/Glacier Rooms)
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9:15—10:30 |
Keynote Address: Ray Kurzweil (Sequoia/Glacier Rooms)
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10:30—11:00 |
Refreshment Break (Parkside Room)
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11:00—12:30 |
Session 1A—Understanding How Readers Respond to Texts Sequoia Room Menno de Jong, University of Twente Leo Lentz, Utrecht University Professional Writers and Empathy
Charlsye Diaz, University of Maine The Human Element: Defining the Rhetorical Situation in the Patent Application Process
Liesbeth Rentinck, National Institute for Public Health and the Environment, The Netherlands Michael Steehouder, University of Twente Judgment of Policy Advises: The Disharmony Between Judgment and Registered Problems
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11:00—12:30 |
Session 1B—Engineering Management Boardroom (Fifth Floor) Jan Jekielek, Nutshell Models Communication Solutions for Today’s Engineering Management
Paul Dombrowski, University of Central Florida Rebuilding NASA—Communication Issues
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11:00—12:30 |
Session 1C—Research in Procedural Discourse Glacier Room Nicole Loorbach, University of Twente Joyce Karreman, University of Twente Michael Steehouder, University of Twente The Effects of Adding Motivational Elements to User Instructions
Hans van der Meij, University of Twente Designing for User Cognition and Affect in Software Instructions
Debopriyo Roy, University of Aizu Designing an Experimental Study to Explore Spatial Representations in English Software Manuals for Non-native Speakers
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11:00—12:30 |
Session 1D—Creating Content for the 21st Century Carlsbad Room Neil Perlin, Hyper/Word Services Creating Help in the Web 2.0 Era
Neil Perlin, Hyper/Word Services Structured Authoring Without Framemaker or DITA
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12:30—1:30 |
Networking Lunch (Patio)
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Session 2A—Broadening Our Understanding of Usability Sequoia Room Philip Bernick, The Institute for Common Environments, LLC Pierre Laroche, New Mexico State University Beyond Usability: Habitability
Sean Williams, Clemson University User Experience Design for Technical Communication
Matt Eliot, University of Washington Digital Product Use and Well-Being
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1:30--3:00 |
Session 2B—New Perspectives on Human and Machine Language Glacier Room Alan Manning, Brigham Young University Nicole Amare, University of South Alabama A Simpler Approach to Grammar: (Re)engineering Parts-of-Speech Instruction to Assist EFL/ESP Students
Robert Krull, Rensselaer Polytechnic Institute Embodied Language and Procedural Documentation
Takashi Okuda, Aichi Prefectural University A New Transforming Method from Tacit Knowledge to Explicit Knowledge by Using a Humanoid Robot for Verbalization
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1:30--3:00 |
Session 2C—Information and Communication Security Boardroom (Fifth Floor) Mark Haselkorn, University of Washington With panelists: Randy Kemp, University of Washington Rebecca Walton, University of Washington Engineering Human Communication in Multi-Institutional Safety and Security Systems (Panel)
Brenda Huettner, P-N Designs, Inc. Preparing for the Worst: Creating and Implementing an Information Security Plan
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1:30--3:00 |
Session 2D—Pondering Pedagogy in Engineering Education (Panel) Carlsbad Room Jennifer Turns, University of Washington Marie Paretti, Virginia Tech
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3:00—3:30 |
Refreshment Break (Parkside Room)
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3:30—5:00 |
Session 3A—Improving the Usability of Documents Sequoia Room Randall Walker, Walker Reading Technologies, Inc. Phil Schloss, Walker Reading Technologies, Inc. Charles Vogel, Walker Reading Technologies, Inc. Adam Gordon, Walker Reading Technologies, Inc. Charles R. (Randy) Fletcher, University of Minnesota Stan Walker, Northwest Eye Clinic Visual-Syntactic Text Formatting: Theoretical Basis and Empirical Evidence for Impact on Human Reading
Quan Zhou, University of Washington David K. Farkas, University of Washington Improving Reading with QuickScan: Introduction and Experimental Validation
Yiqin Wang, Harbin Institute of Technology Culture and Text-Graphic Relationships—A Study of Automotive Service Literature from China and Germany
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3:30—5:00 |
Session 3B—Teaching Cross-Cultural Communication Glacier Room Madelyn Flammia, University of Central Florida Yvonne Cleary, University of Limerick Darina Slattery, University of Limerick Technology Use and Communication Strategies of Irish and US Students in Virtual Teams
Kathryn E. O’Donnell, Metropolitan State College of Denver Brian Traynor, Mount Royal College Small Steps to International Program Partnering
George Hayhoe, Mercer University Preparing Students to Survive and Thrive in the Flat World
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3:30—5:00 |
Session 3C—Academic Program Innovation Yellowstone Room Kathryn Riley, Illinois Institute of Technology Michael Davis, Illinois Institute of Technology Apryl Cox, Illinois Institute of Technology James Maciukenas, Illinois Institute of Technology “Ethics in the Details”: An NSF Project to Integrate Ethics into the Graduate Engineering Curriculum
Helen M. Grady, Mercer University Nancy W. Coppola, New Jersey Institute of Technology Robert Krull, Rensselaer Polytechnic Institute Who’s Doing What? Three Perspectives in Online Graduate Technical Communication Programs
Warren Waggenspack, Louisiana State University Warren Hull, Louisiana State University Lillian Bridwell-Bowles, Louisiana State University Karen Powell, Louisiana State University Jennifer Kelso-Farrell, Louisiana State University David Bowles, Louisiana State University Integrating Technical Communication into Engineering Curricula—An Implementation Model and Tools for Assessment of Success
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3:30—5:00 |
Session 3D—Globalization Carlsbad Room Kazuaki Yamauchi, University of Aizu Thomas Orr, University of Aizu International Negotiation from Japanese Perspectives
Thomas Orr, University of Aizu Yoshimasa A. Ono, University of Tokyo Kumiko M. Morimura, University of Tokyo International Negotiation in the Field of Information Technology: A Survey of Critical Concerns
Debbie Davy, DK Consultants Inc. Technical Communication and Consulting: The Flat World Alignment Paradigm, or Why Technical Communication Consultants Have Nothing to Fear from Offshoring
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5:30—7:00 |
Informal Networking / No-Host Bar (Patio)
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Tuesday, October 2 |
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8:00 – 9:00 |
Continental Breakfast (Parkside) and Registration (Lobby)
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9:00—10:30 |
Session 4A—Tools for Workplace Collaboration Glacier Room Christopher Lam, Illinois Institute of Technology Jo Mackiewicz, Illinois Institute of Technology A Case Study of Coherence in Workplace Instant Messaging
Brenda Huettner, P-N Designs, Inc. Kit Brown, Comgenesis, LLC Char James-Tanny, JTF Associates, Inc. Choosing the Right Tools for Your Virtual Team: Evaluating Wikis, Blogs, and other Collaborative Tools
Philip Bernick, The Institute for Common Environments, LLC James Palazzolo, Arizona State University Validating Wikis and Other Collaborative Writing Tools
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9:00—10:30 |
Session 4B—Online Data Visualization Sequoia Room James Maciukenas, Illinois Institute of Technology Kathryn Riley, Illinois Institute of Technology Toward a Feature System for Analyzing Dynamic Web Interfaces
Liesbeth Rentinck, National Institute for Public Health and the Environment, The Netherlands A Dual Way to Design a Navigation Menu: Concrete “Storylines” Combined with a Negotiation Process
Charles Kostelnick, Iowa State University The Visual Rhetoric of Online Interactive Data Display
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9:00—10:30 |
Session 4C—Research for a Better Web Experience Boardroom (Fifth Floor) Joyce Karreman, University of Twente Nicole Loorbach, University of Twente Paragraphs or Lists? The Effects of Text Structure on Websites
Thea van der Geest, University of Twente User-Centered Design Beyond Usability: Adapting Service-Oriented Websites to Users’ Demands
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9:00—10:30 |
Session 4D—Training to Go (Tutorial) Carlsbad Room Neil Perlin, Hyper/Word Services
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9:00—10:30 |
Session 4E—Building Communication with Access for All (Tutorial) Yellowstone Room Rick Ells, University of Washington
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10:30—11:00 |
Refreshment Break (Lower Parkside)
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11:00—12:00 |
Session 5A—Multimedia for Online Learning Glacier Room Keith B. Hopper, Southern Polytechnic State University Betty Oliver, Southern Polytechnic State University Evaluation of Microsoft Producer for Streaming Dynamic Content in Courses in Technical Communication and in Corporate Training Development
Barbara Nordin, Knowledge Anywhere Marc Ann Perrine, Knowledge Anywhere Developing Online Learning for the Clinical Laboratory
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11:00—12:30 |
Session 5B—Health and Environmental Communication Boardroom Catherine F. Smith, East Carolina University Donna J. Kain, East Carolina University Heather E. Ward, East Carolina University Roberta Thuman, Town of Nags Head Emergency Communication: Problematics in Public Discourse Regarding Hurricane Risks and Hazards
Russell Willerton, Boise State University Technical Communication in the Realm of Online Health Information
Roger Munger, Boise State University Go Green: Making the Case for Eco-Friendly Printing at Your Organization
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11:00—12:30 |
Session 5C—Connecting Users to the Information They Need Parkside Room Ginnifer Mastarone, University of Illinois at Chicago Susan Feinberg, Illinois Institute of Technology Access to Legal Services: Organizing Better Self-Help Systems
Lex van Velsen, University of Twente Thea van der Geest, University of Twente Rob Klaassen, University of Twente Testing the Usability of a Personalized System: Comparing the Use of Interviews, Questionnaires and Thinking-Aloud
Mousumi Chatterjee, Mobius Management Systems Design Research: Building a Human-Centered System
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11:00—12:30 |
Session 5D—Landmark Paper Authors in the Transactions on the Challenges of Engineering the Future of Human Communication (Panel) Carlsbad Room Kim Sydow Campbell, University of Alabama, Moderator Panelists: Paul M. Dombrowski, University of Central Florida Menno de Jong, University of Twente Charles Kostelnick, Iowa State University Hans van der Meij, University of Twente Barbara Mirel, University of Michigan Judy Ramey, University of Washington Stephanie Rosenbaum, Tec-Ed, Inc. Karen Schriver, KSA, Document Design & Research
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11:00—12:30 |
Session 5E—Best Practices for Information Management on Corporate Intranets for Knowledge Workers (Panel) Sequoia Room Karla Steele, The Boeing Company, Moderator Panelists: Joe Meadows, Internet Infrastructure Services, Boeing Emily Moon, Site Manager, Microsoft Learning Web, Microsoft Woody Pidcock, Enterprise Architecture, Boeing Eric Wang, CMS Manager, Content & Creative Services AT&T Mobility Samantha Starmer, CMG Market Research & Insights, Microsoft Trish Camozzi-Ekberg, Knowledge Integrator, Weyerhaeuser
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12:30—2:00 |
Lunch Banquet: Chris Linnett, Marchex (Yellowstone/Glacier Rooms)
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2:00—3:30 |
Session 6A—Information Design and Communication Dialogs Sequoia Room Kathryn Mobrand, University of Washington Elisabeth Cuddihy, University of Washington Edward Galore, University of Washington/Microsoft Jan Spyridakis, University of Washington The Effect of Structural Cues on User Comprehension, Navigational Behavior, and Perceptions
Kenneth Price, Western Carolina University Enhancing Technical Communication: Contemporary Applications for Advance Organizers
Michael Steehouder, University of Twente How Helpdesk Agents Help Clients
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2:00—3:30 |
Session 6B—Contributions in Theory, Research, and Professional Practice Parkside Room
Don Zimmerman, Colorado State University Teresa Yohon, Colorado State University Linda Stapel, Colorado State University Using Theory to Enhance Technology Transfer and Diffusion of Innovations
Charlotte van Hooijdonk, Tilburg University Jurry de Vos, Tilburg University Emiel Krahmer, Tilburg University Alfons Maes, Tilburg University Mariet Theune, University of Twente Wauter Bosma, University of Twente On the Role of Visuals in Multimodal Answers to Medical Questions
Laurence Anthony, Waseda University Thomas Orr, University of Aizu Atsuko K. Yamazaki, Institute of Technologists Signaling Transitions in Oral Presentations: Language and Strategies
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2:00—3:30 |
Session 6C—Academic Program Evaluation Carlsbad Room Marjorie T. Davis, Mercer University Susan Codone, Mercer University Program Assessment in Technical Communication: Work in Progress
Julia Williams, Rose-Hulman Institute of Technology Richard House, Rose-Hulman Institute of Technology Anneliese Watt, Rose-Hulman Institute of Technology Mapping the Future of Engineering Communication: Report on a Research Study of Engineering Faculty and Their Teaching of Writing as a Function of the ABET/EAC Criteria
Judy Ramey, University of Washington Michael Steehouder, University of Twente Ten Years of Transatlantic Cooperation: Experiences and Perspectives of Two Departments
Roger Grice, Rensselaer Polytechnic Institute Robert Krull, Rensselaer Polytechnic Institute Evaluating Our MS in HCI Program for Completeness and Relevance: Conducting and Incorporating both Internal and External Reviewing
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2:00—3:30 |
Session 6D—Broader Skills for Students and Working Professionals Boardroom Cynthia Ryan, University of Alabama at Birmingham Bodies of Interest: Meaning-Making in the Spaces between Expert and Lay Audiences
Ann Jennings, University of Houston—Downtown The Sales Aspect of Engineering Presentations
Huiling Ding, Clemson University Open Source: Platform for Virtual Service Learning and User-initiated Research |
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3:30—5:00 |
Poster Sessions and Vendor Demos/Refreshment Break (Glacier Room)
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6:30—9:00 |
50th Anniversary Banquet and “Sock Hop” Celebration, Awards (Yellowstone Room)
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Wednesday, October 3 |
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8:00 – 9:00 |
Continental Breakfast (Parkside Room) and Registration (Lobby)
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9:00—10:15 |
Session 7A—Tech Com Fun and IEEE PCS History Carlsbad Room Luke Maki (Boeing) and Muriel Zimmerman (University of California Santa Barbara) star in a short comic drama
Rudy Joenk (IEEE PCS Former President) Are the First Five Decades the Hardest?
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9:00—10:15 |
Session 7B—Professional Skills for the 21st Century (Yellowstone Room) Judith M. Herr, Well Chosen Words Engineering the Future of Human Communicators: Working Outside of the Documentation Box—Another Way (Workshop)
Carl Chatfield, Microsoft Suzanne Sowinska, Microsoft How Microsoft Sees Professional Technical Communication as a Career Path (Panel)
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9:00—10:15 |
Session 7C—Studying Users: Methods and Insights Glacier Room Stephanie Rosenbaum, Tec-Ed, Inc. Laurie Kantner, Tec-Ed, Inc. Field Usability Testing: Method, Not Compromise
Carolyn Y. Wei, Google Capturing Mobile Phone Usage: Research Methods for Mobile Studies
Barbara Mirel, University of Michigan Usability and Usefulness in Bioinformatics: Evaluating a Tool for Querying and Analyzing Protein Interactions Based on Scientists' Actual Research Questions
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9:00—10:15 |
Session 7D—Single Sourcing and Content Management Sequoia Room David Dayton, Towson University Prospectus for a Multimodal Study of Single Sourcing and Content Management
Joan Lasselle, Lasselle-Ramsay, Inc. Neville Fleet, Cisco Systems Beyond Schedule and Budget: Using a Balanced Scorecard to Measure the Success of Content Management Projects
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9:00—10:15 |
Session 7E—Japanese/English Instructional Programs Boardroom Kiyomi Okamoto, Kansai University Hiroshige Dan, Kansai University Eiichi Yamamoto, Kansai University Masahiko Fuyuki, Kansai University Consolidative ESP
Masashi Kato, University of Washington Business Japanese Online: Live Interactive Oral Communication Training Program
Yoshimasa A. Ono, The University of Tokyo Kumiko Morimura, The University of Tokyo Effective Methods for Teaching Technical English to Japanese Engineering Students: Case Study at the School of Engineering, The University of Tokyo
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10:15—10:45 |
Refreshment Break (Parkside Room)
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10:45—12:00 |
Session 8A— Communicating with Visual Media: A Primer (Workshop) Glacier Room Tom Williams, University of Washington
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10:45—12:00 |
Session 8B—PowerPoint Carlsbad Wim Blokzijl, Delft University of Technology Bas Andeweg, Delft University of Technology The Effect of Text Slides Compared to Visualisations on Learning and Appreciation in Lectures
David K. Farkas, University of Washington The Mediation Effects of PowerPoint
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10:45—12:00 |
Session 8C—Uses for the Social Web Sequoia Room Mark Melenhorst, Telematica Instituut, The Netherlands Mark van Setten, Telematica Instituut, The Netherlands Exploring the Use of Tags in Recommendation Systems
Tim Bombosch, Lasselle-Ramsay, Inc. Mashups and Wikis and Blogs, Oh My! What Does Web 2.0 Mean for Technical Communications?
Tiffany Zachry, Concurrent Technologies Corporation Brian McCollum, K&L Gates Constructing Online Workspaces for Collaboration: An Experience with Two Cases of Contrasting Systems
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10:45—12:00 |
Session 8D—Understanding and Responding to the Information Needs of Organizations Boardroom Kejun Xu, University of Washington Integrating Knowledge Management into Corporate Internal Communication
Mark Zachry, University of Washington Investigating New Techniques for Developing Meaningful Models of Knowledge Work
Rebecca Walton, University of Washington Technical Communication & the Needs of Small Nonprofit Organizations
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12:00—12:30 |
Farewell and Cider Toast to the Next 50 Years Parkside Room (Box Lunches for People Going on the Boeing Tour)
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1:30 |
Boeing Tour Leaves |